dgb333 Privacy Policy

1 Introduction and Scope

dgb333.com (referred to hereinafter as "we", "us" or "the platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy explains what personal information we collect, why we collect it, and how it is processed, stored and protected.

By using the dgb333 website or services, you are considered to have given your consent to the terms of this privacy policy. If you have any objections, please stop using the service and contact our support team.

This policy applies to: (a) all members registered on the dgb333 website; (b) non-registered visitors to the extent that information is collected automatically; (c) users of our support channels.

2 What Information We Collect

2.1 Information You Provide Directly

During registration and account management, you provide the following information:

• Full name, date of birth and gender
• Email address and mobile number
• Payment-related information (for example: partial details of bKash, Nagad, Rocket or bank account numbers)
• A copy of your national identity card or passport for identity verification (where applicable)
• Messages and complaints submitted via live chat or email

2.2 Automatically Collected Information

When you use the platform, the following information is collected automatically:

• IP address and device type
• Browser version and operating system
• Browsing activity on the website and page visit times
• Cookies and session tokens (see section 7 for details)
• Referral source (how you arrived at our site)

2.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may receive information about you from trusted third-party services. This information is used solely for the verification process and is not shared with third parties for any marketing purpose.

3 Purpose of Using Information

We use the information we collect for the following legitimate purposes:

• Account Management: Completing registration, verifying login and ensuring the security of your account.
• Payment Processing: Verifying and completing deposit and withdrawal requests.
• Meeting Legal Obligations: Age verification (21+), identity confirmation and following responsible gambling guidelines.
• Customer Service: Responding to your questions, complaints and requests.
• Security and Fraud Prevention: Detecting unusual activity and protecting the integrity of the platform.
• Service Improvement: Analysing usage patterns to ensure a better experience.
• Bonuses and Promotions: Informing you about applicable offers (only with your consent).

We never sell your information to any unrelated third party or use it beyond its original purpose.

4 Information Disclosure and Sharing

dgb333 gives the highest importance to the confidentiality of your information. We disclose your personal information only in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification and technical support. These partners are bound to act on our instructions and may not use your information for their own purposes.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a request from a law enforcement agency or the requirements of applicable law.

4.3 Business Restructuring

In the event of a merger, acquisition or asset transfer, your information may be transferred to the new authority. However, you will be notified before any such change takes place.

4.4 With Your Consent

Outside the circumstances listed above, we do not share your information with third parties without your explicit consent.

5 Data Storage and Security

We apply industry-standard technical and administrative measures to protect your personal information:

• SSL/TLS Encryption: All data transfers on the website take place through encrypted channels.
• Data Encryption: Passwords and sensitive information are stored in encrypted form.
• Access Control: Only authorised staff have access to your information and they are bound by confidentiality agreements.
• Regular Security Reviews: Regular security audits are conducted to identify and address system vulnerabilities.
• Firewall and Intrusion Detection: Systems are protected from unauthorised access.

In the event of a data breach, we will promptly notify affected users and take the necessary corrective steps.

5.1 Data Retention Period

We retain the necessary information for as long as your account is active. Even after an account is closed, information may be retained for a specified period to meet legal obligations, resolve disputes or prevent fraud.

6 Your Rights

Under the dgb333 privacy policy, you have the following rights:

• Right of Access: You can find out what information we hold about you.
• Right to Rectification: You can request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request the deletion of your information (though this may not be possible where legal obligations exist).
• Right to Restrict Processing: You can ask us to stop processing your information for specific purposes.
• Right to Data Portability: Where applicable, you can request your information in a structured format.
• Right to Object: In certain circumstances you can object to the processing of your information.
• Right to Withdraw Consent: You can withdraw your previously given consent at any time.

To exercise any of the above rights, contact us via live chat or email. We will process your request within a reasonable time.

7 Cookie Policy

The dgb333 website uses cookies. Cookies are small data files stored in your browser that help improve the quality of our service.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for maintaining login status and security functions.
• Functional Cookies: For remembering your preferences (language, settings).
• Analytics Cookies: Collect anonymous statistics to understand site usage patterns.

7.2 Cookie Control

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site functions to stop working correctly.

8 Protection of Minors' Information

dgb333 strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of registration.

If we are informed that information belonging to a minor has been collected by mistake, we will immediately close the relevant account and delete the information.

9 International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the standard of protection remains unchanged. Applicable international standards are followed for data transfers, such as Standard Contractual Clauses and ensuring appropriate safeguards are in place.

10 Changes to the Policy

dgb333 reserves the right to update this privacy policy from time to time in line with operational needs and legal changes. In the event of any significant change, we will post a notice on the website and notify registered users by email.

Continuing to use the service after changes take effect will be considered as your consent to the revised policy. We therefore recommend visiting this page regularly.

11 Contact and Complaints

If you have any questions, concerns or complaints about this privacy policy, please contact our dedicated data privacy team:

• Live Chat: Click the chat icon on the right side of the site — seven days a week, 24 hours a day
• Email: [email protected]

We take your complaints seriously and aim to provide a resolution within a reasonable time. If you are not satisfied with our service, you also have the right to file a complaint with the relevant authority.